#37 – EA Games feels the full wrath of the force, Logitech loses customer Harmony, and the 3 hottest ORM tips for 2018

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Two tech companies face a reputation backlash but demonstrate how to quickly recover good will with their customers.

Each week, Erin Jones and I take a look at the most interesting reputation management stories, answer your questions, and share valuable ORM tactics. In this week’s episode:

  • EA Games sets new record for Reddit down votes, quickly reduces game credit costs.
  • After Logitech announces Harmony Link’s demise, backlash ensues, forcing the company to apologize and appease.
  • Erin’s back from one of the largest marketing conferences in the US, with her top 3 take aways for ORM.
  • Don’t miss Erin’s workshop in South Denver!

If you have a question you would like us to tackle, please leave a comment below or on my Facebook Page.

Transcript (forgive us for any typos):

Coming Soon!

The post #37 – EA Games feels the full wrath of the force, Logitech loses customer Harmony, and the 3 hottest ORM tips for 2018 appeared first on Andy Beal .


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As a reputation management pioneer, Nick has the inside scoop on all things Reputation Management. This blog will focus on Reputation, practices, technologies, providers and re-shared content from some of the preeminent players in the industry. We hope you enjoy!

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