Tagged: Reputation Management

Online Reputation Management

Get to Know Our Leaders 0

Back (L to R): Qingqing Ouyang, Valerie Pearcy, Nicole Cornelson; Front (L to R): Jenn Bacon, Alicia Dixon, Andrea Maher

Learn how our leaders lead

Every leader has their own style that is a byproduct of everyone they’ve worked with and learned from.

Our leaders at Main Street Hub come from a variety of backgrounds — everyone brings something different, exciting, and educational to the table.

Get to know some of our leaders, how they lead, and what they consider their biggest professional accomplishment:

Want to hear more from some of our women leaders? Read our Women in Tech Roundtable!

Can you describe your leadership style and the qualities that help you engage others?

Valerie Pearcy, VP, Content: “I’m naturally curious, which leads me to ask a lot of questions. Asking questions hopefully teaches people around me that I’m interested in what they do and care about how it all fits together, which in turn tends to encourage people to share insights more proactively.

“While I tend to be pretty direct in both decision-making and communication, I believe providing context for the WHY is critical. I’m logical enough to understand that no single action can or will make everybody happy. I’m committed enough to make tough decisions, but I try very hard to also be empathetic enough to realize the potential impacts and address those proactively.

“While it’s not the most enjoyable part of a leadership role for me, I’ve come to believe that stepping into, rather than around, conflict is the easiest path forward. Conflict, handled constructively and with an assumption of positive intent, is healthy and gets things done! Talking about things before they fester takes less energy and accomplishes more positive results.

“Also, to me nothing else beats just being visible and genuinely available. I’ve never felt above the work done within any of the teams I’ve led, and you can’t fake that. I’m also pretty quick to laugh at myself, so I’d feel lost without humor on most days.”

Alicia Dixon, VP, People: “I tend to have a collaborative and servant leadership style — one that leads by example and takes the ideas and thinking of others and helps meld them into the best ideas for the situation and the business.”

Jenn Bacon: “I consider myself a growth leader — I enjoy finding ways to grow my team, the business, and the culture. Earning people’s trust is imperative. I do this by being honest — even when the truth can be hard to hear. I do my best to lead from a place of good-will, authenticity, and experience. I think it’s important to find out what each person’s personal and professional goals are and then, get on the same path and start marching with them on their journey until we achieve their goals.”

Andrea Maher, Director of Operations Excellence: “I would describe my leadership style as interested in the details, yet direct and constructive. I engage others by sharing recommendations and opinions based on data, a series of questions, or experience. Asking questions is important, but they must lead somewhere.”

Nicole Cornelson, Director of Software Engineering: “I work every day to embody servant leadership. Speaking to people, valuing their opinion, and working to improve how to communicate and interact one-on-one are all critical. Its very important to listen, ask a lot of questions about their lives in order to learn what motivates them, asking what skills they want to develop and discussing overall areas for improvement. If you work to first develop others as a priority of leadership, the results will be profound. ”

Qingqing Ouyang, SVP, Engineering: “Despite getting asked this question often, I am still working on how to best describe my leadership style. I’ve taken many quizzes, surveys, and personality tests to ‘decide’ what my style is, and I don’t completely agree with any of their conclusions. For example — I am not a complete pragmatist who is driven by results and hitting goals above all else. Nor am I a diplomat who always opts to avoid conflict and values harmony over putting people through challenges. I am neither and both. I am constantly evaluating what the best way to solve a problem may be. Depending on the environment, the people involved, and the situation at hand, I always choose to do what makes sense. I would like to see results and support my team to tackle the challenges head on.”

Back (L to R): Qingqing Ouyang, Valerie Pearcy, Nicole Cornelson; Front (L to R): Jenn Bacon, Alicia Dixon, Andrea Maher

What do you consider one of your greatest successes/accomplishments so far?

Valerie: “In a professional context, I am most proud of the people I have hired, mentored, or worked closely with who have gone on to bigger and better things (however each has defined that). If I’ve played even a small part in that A to B journey, that’s something I would consider an accomplishment.”

Alicia: “Inspiring others to achieve. By far the best feeling is watching someone you have hired, grow into a new role and/or reach their goals.”

Jenn: “I find the work I do is gratifying because it challenges me and because I get to help others grow themselves and their career. However, I am most proud of the fact that I am a smart, strong, sincere, funny, kind, and joyous person who lives life to the fullest every day. I am a great daughter, sister, friend, coworker, and leader. This is all that matters.”

Andrea: “Creating and guiding rock star teams who not only add tremendous value to the company they serve but are considered thought leaders across the company and truly enjoy their jobs by constantly rebalancing challenge and skillsets.”

Nicole: “Consistently working on the career development of new (fresh graduate) engineers as they come into this industry. I consider my success directly reflective of the success of others. Every winning company, project, or product is fueled by a team of people making it happen. Helping people grow and develop in order to see how their success maps back to the results of the company or product, brings it all together. Progress matters and taking the time to look at that progress instills confidence and shows areas for growth.”

Qingqing: “Hands down, the Engineering Team at Main Street Hub. I am very proud of what this team has achieved in the last three years. From bringing more modern and scalable architecture to the company and driving sophisticated data driven decisions to innovating on machine-assisted content creation, this team of intelligent and driven engineers has accomplished a lot of things that benefit our customers and our company. More amazingly, they continue to level up by bringing their excellence every day. I cannot express enough how grateful for and proud I am of this team.”

Learn more about our team — follow us on Twitter, Facebook, LinkedIn, and Instagram!

Get to Know Our Leaders was originally published in Main Street Hub on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Main Street Hub

Discovering Community in College Towns 0

4 tips for your small business to connect with students

Owning a small business in a college town is like earning a 4.0 GPA — it can be a lot of work, but it’s very rewarding.

College students are a unique customer demographic that is made up of mostly millennials. In the fall 2017 semester alone, over 20 million students enrolled in college classes and were found to spend about $560 billion each year.

Encourage college students in your town to spend their money at your business by doing these 4 things:

Loyalty Programs

One thing most college students will agree on is that cheap is good, but free is even better. Creating a loyalty program that has a discount incentive at your business encourages your customers to keep coming back — 79% of millennials want their favorite businesses to have loyalty and discount programs

Try giving customers a punch card and offer them incentives based on how much they spend at your business! For example — after a customer buys 10 coffees at your coffee shop, give them their 11th for free, or after they shop at your boutique five times, they get 10% off their next purchase.

Events & Themes

Offering college students something to spice up their day-to-day is a great way to bring them into your business — especially if that something saves them a bit of cash.

Whether you have a recurring night, like trivia night, or offer a special event, like a pop-up shop, college students will take notice and come visit your business!

Focus on Game Day

At most colleges, sports are huge. In fact, 81% of college students go to at least one sporting event during their time in college. Associating your business with game day is a great way to build relationships with students in your town.

If you’re able to, show the games at your business. You can also offer discounts or specials when students show their ticket stub or the local college wins a game.

Head to Campus

Colleges often hold events at the start of each semester where they let campus and outside organizations have tables and talk to students walking around campus. Connect with the college in your town and see if your business can get a table or walk around campus to hand out flyers.

You can also explore creating a brand ambassador program at colleges near you. Students are more likely to check out a business if it’s recommended and endorsed by a fellow student.

By making your business present on college campuses near you and reaching out to students, you’ll build a sense of community and became a huge part of a student’s college experience.

Follow us on Facebook, Twitter, Instagram, and LinkedIn!

Discovering Community in College Towns was originally published in Main Street Hub on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Main Street Hub

Introducing Our Engineers: Alysha Behn & Ellen Liu 0

Every day, our Engineering Team Challenges Themselves to do everything they can and more for our customers and our team.

Meet Alysha Behn, Software Engineer II, and Ellen Liu, Software Engineer I — two of the engineers behind our products! Learn more about how these two got into engineering and why they think more women should join them:

Check out Alysha and Ellen’s spotlight in Built in Austin!

How did you end up as a software engineer? Was it something you always wanted to do?

“I grew up thinking I’d get an English or journalism degree and be a writer. My mom is an engineer (she does Oracle EBS/BI/big data consulting), so I didn’t grow up lacking a role model in the industry, but my parents were really great about encouraging me to pursue whatever field I loved, so I didn’t even consider engineering until I took a computer science class my junior year of high school. I fell in love with it right away, so I decided pursue an engineering career instead.”

What do you love most about it?

“Besides the obvious — writing code — I really love participating in design discussions. I’m lucky to work in an engineering department that’s passionate about doing things the right way the first time and where there isn’t a lot of groupthink or personal investment in winning arguments. Those debates are always a great opportunity to learn.”

What are some side projects you’re working on?

“I don’t usually write code outside of work, so right now none of them are on Github! I’m working towards my goal of reading 75 books this year — I have 16 left — and our department has weekly tech talks (topics have ranged from an introduction to Postgres to a Bob Ross-style painting demo), so I’m working on a talk on hard AI. Once those goals are knocked out, I’m planning to write a knitting pattern generator that’s loosely inspired by Jeff Donaldson’s Stuxnet virus throw.”

What unique experience/qualities do you bring to your team?

“As a developer, I like to prioritize defensive coding, and I think an eye for detail and some embarrassing lessons in what can go wrong when you don’t think ahead have trained me to get pretty good at it. Also, given my background in literature (I did end up getting degrees in both computer science and English in college), it’s probably no surprise that I care a lot about readable code. It’s all about being nice to the future version of me that will have to fix a bug in six months.”

Why should more women get into software engineering?

“Diverse teams end up working smarter and making better products. Women’s use cases are ignored in technology design all the time, which is bad for consumers and bad for business. The more women we have working in the industry, the easier it becomes to make technology that has real widespread appeal. Additionally, now that there’s a large spotlight on gender disparities in tech, which is so necessary, I worry that the message women are getting is that a career in software engineering inevitably means signing up for a lot of extra stress, bullying, and harassment. That spotlight is provoking a lot of positive change right now, and there are many, many healthy engineering cultures out there. I’ve never been more optimistic about the sustainability of a career in engineering.”

How did you end up as a software engineer? Was it something you always wanted to do?

“I went into college as a pre-med biomedical engineering major. I started taking computer science classes for fun my sophomore year and eventually ended up double majoring. After interning at a healthcare company my junior year, I realized that I wanted to pursue a career in tech as a software engineer.”

How long have you been developing for?

“Main Street Hub is my first software development job, so about two months.”

What do you love most about it?

“I love coming to work everyday and tackling new challenges. What I love about Main Street Hub in particular is the people. I was nervous about starting my first development job, but everyone has been extremely supportive and helpful.”

What are some side projects you’re working on?

“My latest side project involved using the Spotify API to analyze my current listening habits and provide recommendations for new music.”

What unique experience/qualities do you bring to your team?

“I believe that my lack of professional industry experience is actually one of my best assets since I can provide a new/unique perspective on our current technology. I am constantly asking questions, mostly to learn, but also to initiate discussion on how our technology is currently implemented and what kinds of things we can work on to improve it.”

Why should more women get into software engineering?

“While organizations such as Girls Who Code have done a great job in exposing more girls to coding at younger ages, women are still significantly underrepresented in the workplace. Unfortunately, the way society typically portrays computer science and engineering discourages many women from entering the field. Encouraging more women into software engineering helps break stereotypes and provide role models to inspire future generations.”

Learn more about our Engineering Team and its leaders in this interview with StreetFight Mag!

Follow us on Twitter, Facebook, LinkedIn, and Instagram!

Introducing Our Engineers: Alysha Behn & Ellen Liu was originally published in Main Street Hub on Medium, where people are continuing the conversation by highlighting and responding to this story.

Source: Main Street Hub

#35 – Tesla avoids a reputation pothole, Pizza Hut’s late hacking delivery, and a $250k reputation mistake 0

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Have bad news to share? Be quick to get your side of the story out!

Each week, Erin Jones and I take a look at the most interesting reputation management stories, answer your questions, and share valuable ORM tactics. In this week’s episode:

If you have a question you would like us to tackle, please leave a comment below or on my Facebook Page.

Transcript (forgive us for any typos):

Andy Beal:                  We’re at episode 35 and it’s a good one. We’re going to start off with Tesla. You should be familiar with Tesla because they are the darling of well, not just the high-tech industry, but any industry. They manufacture the sleek electric cars that you probably see all over the place and drool over. However, they had an announcement this week where they fired an estimated 400 to 700 employees. We don’t know the number, that’s the media’s guess, 400 to 700. They said it’s because of regular performance reviews and that these happen to be employees that basically failed the performance reviews. The company came out and got ahead of the message and said … they insisted these are not layoffs, so this is not any indication that the company’s not doing too well, these were employees that didn’t meet their high standards and so they were fired.

It’s interesting because you could look at this, the conspiracy theorist, and you could say, “Hey, this is a cover-up and they’re just crafting the story to protect their reputation,” or you could look at it from the other side and say, “Hey, this is a company with such high standards that they’re willing to sacrifice these employees and go out and find better employees.” What say you Erin?

Erin Jones:                  It’s not uncommon for a company to lay off 5% even 10% of their workforce if they’re not seeing the numbers that they need to see. I don’t think that this traditionally falls in line with Tesla’s inclusive, feel-good reputation, but it sounds to me like they were trying to cut dead weight. I may be a little bit biased because I am waiting on a Tesla 3 to show up in my driveway.

Andy Beal:                  Good disclosure.

Erin Jones:                  Another curious thing that I heard, throw on your tinfoil hat really quickly, is that they may have been trying to avoid unionization, that some of the people that they let go were very vocal supporters of a local workers union. There are a lot of things swirling around here but I think that … Michael Harley over at Kelley Blue Book said that a major change in staff, whether it be dismissals or layoffs, can be a really good indication that there is an upper-level movement to put the train back on the tracks. Hopefully, regardless of the cause for what happened, they’re taking this time to really focus on getting things back where they need to be. Their production and development has been delayed for months now, there are rumors going around that they’re not doing great financially. I think it’ll be interesting to see and I think what’s really going to matter is how they take this moving forward.

Andy Beal:                  You make some interesting points and they could be killing two birds with one stone. They need to get the company back on track and they need to get rid of the dead weight, and so these are legitimate firings because they’re getting rid of the employees that are not pulling their weight, and they’re going to hire even better ones. Maybe they needed to let go whether it is for the potential for union or just because they’re in positions where they were overstaffed. I think the interesting thing is that Tesla, the interesting thing for me at least is that Tesla got out in front of this and created the narrative here that this is poor performance on the part of these employees that were let go.

That helps play into the reputation that Tesla has of being this just amazing company. I would argue that they’re like the Apple of our day. Apple’s kind of seeing a little bit of a drop-off and Tesla, everybody, well not everybody, but a lot of people want their cars and they’re doing amazing things with all kinds of technology. Whether this is a carefully crafted narrative to avoid using the term layoffs or not, it plays into the reputation that they’re trying to build of excellence.

Erin Jones:                  Definitely. Now, my question to you is: if you were advising them right now, what would you recommend they do moving forward so that they can maintain that great reputation without this being a long memory issue?

Andy Beal:                  Well I think that they need to demonstrate that the story that they’re spinning is true. I think that within the next few weeks or months they need to come out and announce hiring, or something positive along the lines of replacing these people that were let go. I think that they couldn’t afford to ignore any of the rumors. I wouldn’t go or give in any fuel to speculation about whether they were going to unionize or not, but keep an eye on it, make sure the mainstream media doesn’t bite onto that narrative, but I think they don’t want to get into the weeds here and start defending stuff, if it’s not true or not, getting any traction.

I think that they do need to demonstrate that their product and the promises that they’ve made about time lines can be trusted. That’s what they got to focus on. It’s all very well having this great reputation that they’ve built in the past, but when you have bumps in the road, pardon the pun, that reputation is only going to carry you so far before people start looking at this and saying, “Well wait a minute. You’ve had this go wrong, this has happened, this has happened,” and then they start saying that things are not as good there as they used to be.

Erin Jones:                  I agree. I think that if they can speed up production and really show an increase in efficiency, this is a great time to do it.

Andy Beal:                  Yeah. Good lesson here for those listening about when you’ve got bad news to share, letting go of 400 to 700 people is not good news regardless of what happened. It’s important to get out in front of the story, not let it leak, and just put a positive spin on it if you like. Unlike our second story, which is Pizza Hut, who waited two weeks before telling an estimated 60,000 customers that their credit card information had been compromised due to a hack of their systems. It’s good that they came out and said, “Hey, look, there was this hack,” but it took them two weeks and in the meantime, you’ve got customers who’ve had their bank accounts drained, their credit cards compromised. If Pizza Hut had come out the day that they knew of it Erin, then they could have saved a lot of hassle for their customers.

Erin Jones:                  Absolutely. I think that this is another good time to remind people that if you can get in front of things before they pick up a lot of steam, then they tend to not gather a lot of news interest. Coming out two weeks later and saying, “We had a minor temporary security intrusion,” it sounds to me like they’re trying to minimize it and downplay it when there are people who have had their bank account drained. It doesn’t make people feel good. They did offer everyone affected a free year of credit monitoring and they were smart to not use Equifax, so I’ll give them that, but I think they could have handled this so much better and I think that they’re going to have some work to do to fix this now.

Andy Beal:                  Yeah. We live in a day and age where we assume that somebody’s going to get hacked that we do business with on a regular basis. It’s just going to happen. We’re seeing it time and time again and so I think the key now is, how do you handle releasing that information and making things right with your customer and sitting on it for two weeks? Now, I could see how they were [inaudible 00:08:48] to make sure they had all the facts, maybe even to try and get some fix in place before they announced to the world that they’ve been compromised. I can see the need for that, but that doesn’t take two weeks, and I think that in this day and age with information moving quickly, especially when credit card numbers are being compromised, you need to get that information out ASAP even if it’s, “Hey, we don’t have a full solution in place yet. However, we have patched the hack. We have locked down this, that, and the other, and we’re in the process of putting together a compensation plan for our customers that involves more than free pepperoni pizza.

Erin Jones:                  Absolutely. I think people just want to know that the brand cares enough to say, “We understand that this is bad and we need you to know that we’re working on it, and we will make this right.” This is advice that we are constantly giving to people in a variety of industries. Pizza Hut is no different.

Andy Beal:                  Yeah, and this is our lesson. You need to care more about your customers than you do protecting your brand. Your reputation is what your customers think of you, what the media think of you, and if you’re worrying so much about how this hack is going to affect your brand, your stock price, what investors think of you, and you focus too much on that, you’ll make decisions that are not as beneficial for the customer and trust me, if you don’t have the trust of the customer, you don’t have the business coming in and you won’t have the brand to worry about.

Erin Jones:                  Absolutely.

Andy Beal:                  All right. Let’s move on to our last story and it involves a quarter of a million dollar Ferrari and a blocked handicap parking space, and Erin you’ve got the details on that.

Erin Jones:                  I do. This story actually hits me sort of close to home because it happened in my hometown to someone that I’ve grown up with. A gentleman that I know is taking care of his handicapped mother and he took her out to lunch last week at a local Chili’s. When they got out of lunch they found a Ferrari parked over the line of the handicapped space, far enough that his mother had a really hard time getting into their vehicle because they were parked in the handicapped space. We live in a small community, so he posted a picture of it on our local group Facebook page and just said, “You guys, this is awful. Who does this?” Just a little bit of a rant.

Oddly enough a local realtor jumped to the Ferrari driver’s defense and said, “I’m pretty sure if you had a quarter of a million dollar car you wouldn’t want door dings either, now would you? Oh wait. I bet you drive a Prius.” Then she went on to say, “I’m going to kindly ask that you take this down because these are some of the nicest people I know.” Okay. “Kindly …” Really. There was not a whole lot kind going on there.

We’ve talked many times about coming into defense of someone. You can do that respectfully without insulting someone. What’s crazy about this story though is partially because a lot of us know this gentleman, immediately jump to his defense, especially because now we’re talking about her putting the value of a vehicle over the value of a handicapped person, which is not really admirable. It was funny because he put a picture up on the post of her face. He actually had one of her real estate notepads on his fridge the day that this all happened and said, “I don’t think you’re going to be selling my house now.”

First we got the non-apology, the, “I’m sorry but …” and that kept going. People started to get mean and it turns out that as this picked up more steam, the car owner and the realtor actually started getting threats online to the point where someone threatened her life.

Andy Beal:                  Wow.

Erin Jones:                  She reached out to my friend privately and they talked and it sounds like they’ve actually really got a good dialog going on at this point. He has since deleted the post, he never meant for anyone to get hurt. He was just trying to raise awareness for an issue, which I think he raised a whole lot of awareness for this issue. It has a couple of lessons for me. First, commenting like a jerk when you are a local personality is not intelligent. Secondly, for both sides of this argument, I think people forgot that there are people on both sides of the screen here and these aren’t just online personalities, but these are people in our local community. Is it worth threatening someone’s life or their safety? Probably not.

Andy Beal:                  No. Yeah. There’s so much involved here. One of the biggest things is that … the biggest lesson here is, this doesn’t have to be a mainstream media coverage in order to hurt your reputation. This was just local, confined pretty much to people in your community, a group of friends that live in the area, on Facebook, but has damaged that person’s reputation, both to people in that community. I looked on Google News and looked around briefly, didn’t see anybody picking this up, however, it doesn’t necessarily matter because within the community, that damage has been done. I think also it’s clear, and we’ll put a photo, we’ve got a screenshot of the photo, so we’ll put that in the blog post, but it’s clear that the person driving the Ferrari is in the wrong. They have parked over … honestly, if I drove a Ferrari, I would find a parking space at the back of the parking lot where nobody else is going to park, and park it there.

This person has encroached on a handicapped parking space, they’re clearly in the wrong. If you’re going to come to the defense of the person, you don’t defend what’s wrong. You can defend the character of the person, and it’s saying that, “Hey …” but you do it not the way that they did it. Don’t, “Hey, this is an expensive car and these are good people,” but say … if I was the realtor I’d say, “I know the owner of that car. I can’t believe that they parked like that. It’s so out of character for them. I’m sure they’ll be along shortly to apologize and try to make amends for the inconvenience that they caused.” That’s how I would handle it, but yeah, this realtor’s almost thrown gasoline on to a small spark of a reputation issue, and made it so much bigger, and I don’t know why. It’s one thing to defend a friend or a client, but you got to be careful when they’ve done something legitimately wrong, and this is a clear-cut case of doing something wrong.

Erin Jones:                  Agreed, and then the fact that she just kept on digging. I think that she’ll be lucky if her brokerage keeps her. If I owned a real estate company and this was one of my realtors, there would be a lot of conversations going on about how they’re representing my logo in the community at that point.

Andy Beal:                  I think that … go ahead.

Erin Jones:                  I was just going to say, I think that this is going to have a lot of far-reaching consequences not for the driver of the car. For them they could have come on and said, “I’m really sorry. That was a bonehead thing to do,” and it would have been fine. This didn’t have to be a huge issue.

Andy Beal:                  There’s a lot of times where I think that we over share on social media and create issues for ourselves because, and I think you’ve mentioned this a number of times before, we don’t look at the people behind the photo or the people behind the posts and we just … it’s easy to go on this attack because there’s so much distance, we’re not face to face. I don’t think these conversations would have happened face to face. In fact, the death threats would not happen if these people were face to face. We live in a time where everybody’s got a smartphone with a camera, your actions can be publicized. This is not the first time this is going to happen. You should know that if you encroach on a handicapped space, people that rely on those spaces are going to take photos. I see it time and time again, and I think it’s … I don’t blame them because I get mad just when someone encroaches on my parking space and I’m able-bodied and I can walk from the back of the parking lot.

I can understand the motivation for wanting to publicize it, but you need to understand that your actions are going to be publicized somewhere. That also applies to your reactions and how you react, and nine times out of ten, being humble, apologizing is the way to go. Like I said, for the realtor, they created their own issue. They could have just stayed quiet and kept out of it. Nobody knew anything about them. It’s not like someone went on the warpath and said, “Okay. Who is this person who parked this car? I want to know the name of their realtor because I want to give them trouble too.” The realtor just put themselves in the middle of the mess.

Erin Jones:                  Exactly.

Andy Beal:                  All right. A lesson there. I go back to the point I made earlier, it doesn’t have to show up in the Wall Street Journal or on the local CBS News affiliate for it to hurt your reputation. It just could be within the local community on Facebook, and all of a sudden this driver of this car and this realtor are going to be facing a tough few weeks ahead. That’s our show … go ahead.

Erin Jones:                  I’m sorry. I didn’t mean to talk over you. I was just going to say a really good thing to remember in situations like this is something that I talk to my seven-year-old about a lot is, am I being a good person right now? Is my behavior a behavior I would want to be remembered for? A lot of this probably is not.

Andy Beal:                  Yeah. Sometimes it’d be a good reminder. If someone was capturing this on video, would I want it published to Facebook? That’s a good litmus test for the action you’re about to take, and in this case, the answer is absolutely not. All right. That’s our show for this week. We thank you for tuning in. If you have a question or a comment about any of the stories, or would like us to answer a question about reputation management, please head to facebook.com/andybealorm. You can also go to andybeal.com, find any of the blog posts for the podcast and leave a question there. Erin, as always, enjoyed chatting with you.

Erin Jones:                  Thank you so much for having me.

Andy Beal:                  Thank you guys for listening. We hope you’ll join us again next time. Bye, bye.

The post #35 – Tesla avoids a reputation pothole, Pizza Hut’s late hacking delivery, and a $250k reputation mistake appeared first on Andy Beal .

Source: Andy Beal